Welcome to our Where’s The Cue Ball Going.com/.co.uk website.

Where’s The Cue Ball Going? is the registered trademark and trading name of Stadium Event Company (UK) Ltd.

The term 'WTCBG?' or 'us' or 'we' refers to the owner of the website whose postal address is Suite 138, 33 Great George Street, Leeds, LS1 3AJ.  The term 'you' refers to the user or viewer of our website.
 

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern WTCBG?'s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
 

Use Of Website
The content of the pages of this website is for your general information and use only. It is subject to change without notice. 
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is governed by the laws of England & Wales.

Copyright Statement

This website and its content are copyright of WTCBG?. All rights reserved.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
‘where’thecueballgoing?’ is a trademarked asset and must not be used for any commercial purposes without our prior written approval.  The Where’s The Cue Ball Going? logos, Snooker, Pool, Reds, JV WTCBG? and other designs on this website are copyright protected and must not be reproduced for commercial gain under any circumstances. 
Reproduction of this website is prohibited other than in the accordance with the copyright notice.
 

Privacy Policy
WTCBG? (“we”, “our”, “us”) respects the privacy of its users and is fully committed to protect their personal data and use it in accordance with data privacy laws. This Privacy Policy describes how we collect, use, and process any personal data that we collect from you—or you provide to us—in connection with your use of our website (www.wheresthecueballgoing?.com). 

We do not knowingly collect, maintain, disclose, or sell personal information about users under the age of sixteen (16). If you are under the age of 16, please do not use our Services. If you are under the age of 16 and have used our Services, please contact us at the email address below so that we may delete your personal information.

If you use our Services only for your personal use, you are to be considered as the “User” and for the purpose of the General Data Protection Regulation (“GDPR”) and the UK General Data Protection Regulation (as defined by the UK Data Protection Act 2018 as amended by the Data Protection, Privacy and Electronic Communications (Amendments, etc) (EU Exit) Regulations 2019), we are the data controller.
If you use our Services to execute orders and deliver products to third parties, you are to be considered as the “Merchant” and with regard to your contact details and the other data listed in Section 1 below, we are the data controller. Where we act on a Merchant’s behalf to fulfill an order with regard to the Merchant’s customer, we are a data processor: please see our Data Processing Terms.  
Note that while our Services may contain links to other websites or services, we are not responsible for each respective website’s or service’s privacy practices and encourage you to be aware of this when you leave our Services and carefully read the privacy statements of each and every website and service you visit. This Privacy Policy does not apply to third-party websites and services.

1. Information we collect
Where you are a User and it is necessary to fulfill our contract with you for the purposes of providing, maintaining, or improving our products and Services (including, to the extent permitted by applicable law, any matters in our legitimate interests with respect to the Services), we will confirm your identity, contact you, provide customer support (including via chat, in the comment section of our blog, or other platforms, where you may reach us), operate your account with us and invoice you. For the aforementioned purposes, we collect information that may contain the following personal data:

• Name;

• Company name;

• Shipping information;

• Email address and phone number;

• Payment and billing information (payment method details, first and last digits of your payment card);

• Information, including images and data, which may appear on government-issued identity documents;

• Order handling information

If you have given your consent when registering your account, when subscribing to our newsletter or blog, or shared your email address or other personal data with us to receive any other information (for example, our list of sub-processors), we will process your email address to send you the informative and/or promotional materials, to which you have subscribed to, for example, newsletters, advertisements of our Services and other information about our Services that you have requested. At any point in time you can unsubscribe from receiving the above-mentioned information.

We obtain location information you provide in your profile or your IP address and may use and store information about your location to provide features and to improve and customise the Services.

When you call our customer support phone line, we may monitor or record the call to ensure the quality of our customer support.

When you interact with our customer support through email or chat features which may be offered via third-party software, we may monitor or record the conversation to ensure the quality of our customer support.

By using cookies and similar technology on our website, we may collect data such as information on your device, your preferences and information filled while visiting our website, your interaction with the website, and other information used for analytical, marketing, and targeting activities (including unique visits, returning visits, length of the session, actions carried out in the webpage).

As it is in our legitimate interests to ensure our network security, give you access to and to improve our Services, we also collect the following technical usage data:

• How and when you access your account;

• Information about the device and browser you use;

• IP address and device data.

2. Sharing personal data with third parties
In order for WTCBG? to provide you with our Services, we work with third parties who perform services on our behalf and with whom we share personal data to support our Services (“Service Providers”).
Information you have provided to us during the use of our Services, including technical usage data, is shared for business purposes in our legitimate interests with third parties who provide hosting and server co-location services as well as data and cyber security services.
Information you have provided to us during the use of our Services may be shared with third-party manufacturing services whom we engage to provide our Services to you.Your email address and other contact details you have provided to us and your messages to our customer service is shared for business purposes in our legitimate interests with communication, email distribution, and content delivery services as well as customer support system providers.Information regarding your purchases and payments is shared with billing and payment processing services, fraud detection and prevention services, accounting and financial advisors, advisors, so that we can provide our Services
to you.Information regarding your use of our website and other information received from cookies and similar technology is shared with web analytics, session recording, and online marketing services.
If we provide marketing to you, information on your account, purchases and preferences can be shared with marketing services.
Insofar as reasonably necessary to defend our legal rights, we may share your personal data with our legal advisors.
We will only share personal data to Service Providers that have undertaken to comply with obligations set out in applicable data protection laws.
We may share your personal data with our affiliates (companies within our corporate family), in our legitimate interests for business purposes.
In certain circumstances, we are required to share information with third parties to comply with legal requirements or requests, as well as to protect our, or a third party’s, lawful interests.
3. Retention periods
If you unsubscribe from our marketing, newsletter, or blog emails, we will stop the processing of the personal data for such purposes. If you have used our Services without creating a WTCBG? account, we will keep your personal data as long as necessary to comply with our legal obligation to retain information relating to provision of services, for example, for tax purposes. 
After terminating your relationship with us by deleting your WTCBG? account or otherwise ceasing to use our Services, we may continue to store copies of your (and in regard to Merchants, your customers' personal data) as necessary to comply with our legal obligations, to resolve disputes between you and us (or you and your customers), to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests (to the extent that we are permitted by the applicable law to continue to store copies to protect our legitimate interests).
4. Data subject's rights
If you are a User or Merchant located in the European Economic Area or the United Kingdom, in accordance with European Union and United Kingdom data protection regulations, you have certain rights with respect to your personal data. You have the right to request access to your personal data; in certain circumstances to correct, amend, delete, or restrict the use of your personal data by logging into your Printful account or by reaching us using the contact information provided below. In addition, you can object to the processing of your personal data in some circumstances (in particular, where we are not required to process your data to meet a contractual or other legal requirement). These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to retain, are permitted by law to retain, or have compelling legitimate interests in retaining (to the extent that applicable law permits us to retain such information based on our legitimate interests).
Furthermore, if you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority. If you are a customer of a Merchant (an end user of our Services), please direct your concern to the relevant Merchant in the first instance.
5. Information security
We seek to use reasonable organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your WTCBG?, limit access to your computer and browser by signing out after you have finished your session, and avoid providing us with any sensitive information.

9. Privacy Policy changes
Any changes we make to this Privacy Policy in the future will be posted on this page. Therefore, we encourage you to check this page frequently from time to time.
10. Contact information
If you have any questions about your personal data or this Privacy Policy, or if you would like to file a complaint about how we process your personal data, please contact us by email at suport@wheresthecueballgoing.com or by using the contact details below:
Wheres The Cue Ball Going?
Suite 138
Leeds
LS1 3AJ
UK
 

Payment, Shipping & Returns
Payment via our website is secure.  We accept all major cards and offer an instalment plan via paypal. 
Clothing products are sent standard delivery.  We manufacture a number of products especially for you as soon as you place an order, which is why it may take a bit longer to deliver some products.  Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions.

Clothing Returns Policy
Any claims for misprinted/damaged/defective items must be submitted within 14  days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please submit a problem report.
 You must contact us before returning a product. 
The return address is on the packaging slip sent with the product.  Faulty products must be sent to the return address sent with the item.  When we receive a returned shipment, an automated email notification will be sent to you.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our distribution facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).  
Unclaimed - Shipments that go unclaimed are returned to our distribution facility and you will be liable for the cost of a reshipment to yourself. 
You are responsible for paying for your shipping costs for returning the item.  Shipping costs are non-refundable

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

We do not refund orders for buyer’s remorse.

Memorabilia Purchasing & Returns Policy
All of our items are unique and limited in availability.  If, for whatever reason, the item you have purchased is not available, you will offered a similar item as a replacement.  If you do not want the replacement item you will receive a refund.  If you are not satisfied with your memorabilia item you have up to 7 days from the date you received the item to return your purchase. 
You must contact us before returning a product. 
To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging. To complete your memorabilia, return, we require a receipt or proof of purchase This is included within the packaging slip on your parcel.  Once a return is received and inspected, we will send you an email confirming that have received the retuned item and notify you of the approval or rejection of your refund.

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded and a credit note will be offered. 
You are responsible for paying for your shipping costs for returning the item.  Shipping costs are non-refundable.